The Opposite of Resiliency Process: Are Your Employees Panicking?
As our world opens back up, people are still very much on edge. With companies continuing to close down and unemployment rates rising, communication with your employees is absolutely critical. Without providing the information people need, employees are at risk of walking down a three-phase process that leads to the opposite of resiliency.
1. Unexplained Information Appears
It can all begin with a single piece of information that appears without proper explanation. Hysteria and worrying can quickly formulate from a minor change that management personnel may completely overlook.
2. Disastrous Reasoning Starts
When this data goes unexplained, employees frantically construct a disastrous reason that this information exists. For example – if an office is repainted, an employee may think the business is being sold or someone was fired.
3. Problem Generalization
At this phase in the process, that negative outlook and unwarranted fear is forecasted across every aspect of the business.